COVID19 | Our hearts are with all that have been impacted by COVID-19. Here at FMBS, we are doing our part to keep our team, our customers, and our community safe. Please understand that we may experience some small delays in order processing in addition to carrier delivery delays. We appreciate your patience and your support as we’re all in this together. For any questions about your order, please contact us at support@fmbs.life
SALES TAX | We collect sales tax in Michigan in compliance with state and federal regulations.
ORDER CHARGES | At the time of purchase, your credit card is charged when you place an order. If an item you’ve ordered is out-of-stock, you’ll be issued a refund for that item or be placed on backorder. Though we check all orders very carefully, we cannot be responsible for incorrect information such as credit card entries or addresses. Please review your order carefully before submitting your order.
ORDER CHANGES/CANCELLATIONS | Please be sure to check it twice! Once an order has been placed, we won’t be able to stop/change/cancel any orders. If you have any issues with your order or any defects please email us at support@fmbs.life
SHIPPING | We ship via USPS, FedEx, and UPS. When your package ships, you will receive an email with tracking information.
Most items ship within 3-5 business days of ordering unless otherwise noted. Products from the same order may be shipped separately, with no additional shipping charges.
DELIVERY | Please verify accuracy of shipping address when placing an order. Shipped orders are unable to be altered or redirected with shipping carrier. Original shipping fee is non-refundable. Packages returned to FMBS as undeliverable or refused, will be given a store credit only.
PLEASE NOTE that we are not responsible for lost or stolen packages that have been verified as delivered by the shipping carrier.
RETURNS | Unlike ‘big box’ stores, we do not carry inventory. Each item is crafted once a customer has placed an order in our studio. Due to the fact that we do not offer refunds, returns or exchanges.
INCORRECT, DAMAGED ITEMS, MISSING ITEMS | If you receive a damaged, missing or incorrect item, please notify us within 3 days of receipt. It is the customers’ responsibility to inspect all deliveries within 3 business days of receipt. Any damages resulting in customer laundering items (we recommend dry cleaning only) will not be replaced or repaired.
All prices shown in $USD.
By purchasing from this site, you agree to our policies. If you have any questions regarding our return policy, feel free to email us prior to ordering at support@fmbs.life
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